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Introduction

This how-to article provides steps that can be used to unlock a data domain user account which is Data Domain user is "locked" on web GUI or CLI.


Step 1: Log into the Data Domain system as an admin user


Step 2: Issue the user password command to 

Example
user password aging show
Sample output
User       Password       Minimum Days     Maximum Days     Warn Days       Disable Days   Status
           Last Changed   Between Change   Between Change   Before Expire   After Expire         
--------   ------------   --------------   --------------   -------------   ------------   -------
Isilon1    Feb 20, 2018   0                90               7               never          locked
OST-VBE    Feb 20, 2018   0                90               7               never          locked
ZOS-MVS    Feb 20, 2018   0                90               7               never          locked
ZOS-USS    Feb 20, 2018   0                90               7               never          locked
Z-LINUX    Feb 20, 2018   0                90               7               never          locked
MDL-DLM    Feb 20, 2018   0                90               7               never          locked   
VIRTUENT   Feb 20, 2018   0                90               7               never          locked      
DLM2100    Feb 20, 2018   0                90               7               never          locked
DLM8100    Feb 20, 2018   0                90               7               never          locked
DLM8500    Feb 20, 2018   0                90               7               never          locked
VTAPE01    Mar 27, 2018   0                90               7               never          locked
ddboost    Mar 27, 2018   0                90               7               never          locked
monitor    Jun 29, 2018   0                90               7               never          enabled
sysadmin   May 21, 2015   0                99999            7               never          enabled
veeam-ss   Feb 26, 2018   0                90               7               never          locked
--------   ------------   --------------   --------------   -------------   ------------   -------

Step 3: Check the minimum and maximum intervals set for user password validity 


Example
user password aging option show
Sample output
Minimum Days Between Password Change:   0   
Maximum Days Between Password Change:   90  
Warning Days Between Password Change:   7   
Disable Days After Expire:              never

Step 4: Modify the max-days-between-change. This change will change the status for a "locked" user to "enabled" 


Example
user password aging set ddboost max-days-between-change 99999
Sample Output
User "ddboost" password aging information has been updated

Please note:

Any subsequent DDOS upgrade will change the password age back to 90 days


Step 5: Confirm the change by displaying the password settings 

Example
user password aging show
Sample output
User       Password       Minimum Days     Maximum Days     Warn Days       Disable Days   Status
           Last Changed   Between Change   Between Change   Before Expire   After Expire         
--------   ------------   --------------   --------------   -------------   ------------   -------
Isilon1    Feb 20, 2018   0                90               7               never          locked
OST-VBE    Feb 20, 2018   0                90               7               never          locked
ZOS-MVS    Feb 20, 2018   0                90               7               never          locked
ZOS-USS    Feb 20, 2018   0                90               7               never          locked
Z-LINUX    Feb 20, 2018   0                90               7               never          locked
MDL-DLM    Feb 20, 2018   0                90               7               never          locked   
VIRTUENT   Feb 20, 2018   0                90               7               never          locked      
DLM2100    Feb 20, 2018   0                90               7               never          locked
DLM8100    Feb 20, 2018   0                90               7               never          locked
DLM8500    Feb 20, 2018   0                90               7               never          locked
VTAPE01    Mar 27, 2018   0                90               7               never          locked
ddboost    Mar 27, 2018   0                99999            7               never          enabled
monitor    Jun 29, 2018   0                90               7               never          enabled
sysadmin   May 21, 2015   0                99999            7               never          enabled
veeam-ss   Feb 26, 2018   0                90               7               never          locked
--------   ------------   --------------   --------------   -------------   ------------   -------