We have summarized the most common support questions here with an appropriate solution to each issue.
Answer: The following steps provide you with an overview of the most common pitfalls and how to solve them:
See our Latest Administration and User Guide for supported SMF records
The agent has to be installed and started (Full APM mode) on the same machine the Java application is running on. On Linux use the following command to view the current state of the agent:
sudo service instana-agent status
If the agent is not running, use the following command:
sudo service instana-agent start
Enable z/IRIS IronTap integration with Java applications
Answer: The mainframe administrator has to activate class 2 & 3 like in the following Db2 transaction trace-set:
-START TRACE(ACCTG) CLASS(1,2,3) IFCID(3) DEST(SMF) TDATA(CORRELATION)
Created 31 Jul 2019
Updated 31 Jul 2019
Virtual Tape Solutions
Service & Support
Answer: Disabling the feature requires a restart of the JVM and the removal of the z/IRIS related system properties.
Answer: Currently this function is not available for call.tag tags in Instana APM. All values within a mainframe trace are String based.
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